We Care about Shipping
Whether you hand select your bison in our farm store, or receive it delivered right to your door, we guarantee you receive the same high-quality experience. As part of that commitment we’ve taken great care with every step of the way in getting your order to your door:
Packaging: Our premium bison meat is individually vacuum sealed and flash frozen to lock in its mouthwatering flavor, and then expertly packed with dry ice and gel packs in a Styrofoam cooler to ensure your order arrives on your doorstep, ready to enjoy.
We guarantee your product has been handled with tremendous care. All of our products are thoroughly packaged with dry ice and frozen gel packs. Dry ice does evaporate during shipping. Upon arrival, bison meat may be slightly thawed but it can either be placed in the freezer for future use or refrigerator for use within 7 days.
We only ship on Wednesdays so that your order will arrive at your door either Thursday or Friday, depending on your location and your selected delivery preferences. (Orders must be placed before 12:00 pm EST on Wednesday to be included in that week’s shipment.)
Premium Shipping Zone: To maintain product quality, we have arranged for low-cost, fast delivery for customers within our Premium Shipping Zone. This means that customers in MD, DC, VA, WV, DE, PA, RI, NY, PA, OH, IN, MA, MI, TN, KY, NY, NJ, NH, VT, CT, NC, SC, as well as select zip codes in GA, ME and IL, can enjoy low-cost delivery in 1-2 days depending on your location... AND… FREE SHIPPING on any order more than $150!
Outside our Premium Shipping Zone? To ensure that you receive your order within one to two days, we offer 2nd Day and Next Day Air Delivery options for customers who are located outside our Premium Shipping Zone.
Questions? Please contact us if you have any questions or special delivery needs at email@example.com. Our Farm Store hours are Wednesday through Sunday 11:00am – 6:00pm EST. Thank you!
Refund Policy: If for some reason you have any issues with your meat, please contact us within 12 hours of delivery with a picture of your bison meat and we will work to resolve the issue as quickly as possible. Please note that we can only provide a refund when pictures are provided and we cannot refund Shipping and Handling.